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order policy

Shipments

Orders will be shipped within 2 working days from completion of the ordering process. Products will be shipped to the address specified by each customer during the order procedure. Shipment costs will be charged to the customer, and will be specified during the ordering process. The Company makes all possible efforts to ship orders within the time period specified.

We currently ship only to Greecegeniki taxydromiki.
Products are shipped with Geniki Taxydromiki.
Cost €5,00 up to 2kg, plus €1,00 for each additional kg.
(VAT 23% is included)
FREE SHIPMENT: For orders over €80,00.

Shipment delays

Your order can be delayed for one of the following reasons:

  • During extreme weather conditions, strikes, force majeure affecting shipment and delivery.
  • In case that email and/or phone communication with you is not possible.
  • If there is a problem during the processing of your order for example: a problem with the ordered product, a problem with the payment, your details have been incorrectly entered),etc

Risk of damage or destruction of products

Shipped products are insured for all damages during transportation. Validity of this insurance ends at the moment of receipt of the product by the customer.

Return Policy

In order to avoid uncomfortable situations, we recommend to pay attention to the condition of the delivered package at the moment that you receive it, and check it for obvious damages. For any problem that you might consider that you wish to return something you purchased from our eshop, please contact us before any further action. We will be more than happy to serve you.

Returns and refunds are possible in the following in case that wrong items having been shipped, due to the Company's mistake. In this case you can return the product within 14 days of purchase. The product must be intact in its original sealed packaging and all of its contents. In this case the return shipment cost will be borne by the company.

 

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